Welcome to cuddlingupmybrush. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About Our Products

We sell original artwork, handmade products, prints, customised artwork, and/or other art-related products through this website.

As many of our products are handmade or individually created, minor variations in colour, texture, size, or appearance may occur. These variations are considered a natural part of handmade and artistic products.

Product photographs are provided for reference. Actual colours may vary slightly depending on your device’s screen settings or RAM.

All products are handmade and painted to order in our home studio in India (Country of Origin: India), and are dispatched from within India.

2. Product Availability

All products are subject to availability.

We reserve the right to:

• Change product prices without prior notice.
• Modify or discontinue products.
• Limit the quantity of products available for purchase as everything we sell here are of limited edition.
• Cancel an order if a product is unavailable or cannot be fulfilled.

If we cancel an order after payment has been made, the amount paid will be refunded to the customer.

3. Prices and Payments

All prices displayed on the website are in Indian Rupees (₹) and are inclusive of applicable taxes unless otherwise stated.

The total amount payable, including any shipping charges, will be shown at checkout before the order is confirmed.

We accept payment via UPI, credit/debit cards, net banking, and wallets through our payment gateway partner (Razorpay), as well as Cash on Delivery (COD) where available.

An order will be considered confirmed only after successful payment (or, for COD orders, order placement) and confirmation from us.

4. Orders

After placing an order, you may receive an order confirmation through email, phone, or another communication method provided by us.

Please ensure that your name, phone number, email address, and shipping address are correct.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Customized Artwork

For customised or personalised artwork:

• Customers may be required to provide photographs, references, names, text, or other information.
• The customer is responsible for providing accurate information and suitable reference images.
• Custom orders may not be eligible for cancellation, return, or exchange once production has started.
• The final artwork may have reasonable artistic differences from the reference provided.
• Custom artwork may require additional time for completion and delivery.

Any applicable advance payment for a custom order will be communicated before the work begins.

6. Shipping and Delivery

We deliver products to the shipping address provided by the customer during checkout.

Estimated delivery times are provided for guidance and may vary depending on the location, courier service, weather, holidays, or circumstances beyond our control.

Once the product has been handed over to the courier, delivery delays caused by the courier may be outside our control.

Customers should provide a valid phone number and complete delivery address to avoid delivery issues.

For international orders, any customs duties, import taxes, or clearance charges levied by the destination country are the recipient's responsibility and are not included in the product or shipping price.

cuddlingupmybrush operates as an online-only studio with no physical storefront; all orders are fulfilled and shipped from our home studio, and in-person pickup is not available.

7. Damaged Products

If your order arrives damaged, please contact us as soon as possible and preferably within 48 hours of delivery.

You should provide:

• Unboxing video
• Photographs of the damaged packaging.
• Photographs/videos of the damaged product.
• Order details and proof of purchase.

We will review the claim and, where appropriate, offer a replacement, repair, or refund according to the circumstances.

8. Returns, Refunds and Exchanges

Due to the nature of handmade and personalised artwork, returns and exchanges may be limited.

Returns may be accepted only for products that:

• Arrive damaged or defective
• Are materially different from the product ordered.

Products that have been personalised or customised may not be eligible for return unless they arrive damaged or defective.

To request a return or refund, customers must contact us at cuddlingupmybrush1@gmail.com with the order details and relevant photographs.

Approved refunds will be processed using the applicable payment/refund method.

9. Cancellation Policy

Orders may be cancelled only before the artwork has been dispatched or, for customised products, before production has substantially started.

Once a customised artwork has entered production, cancellation may not be possible.

If an order is eligible for cancellation, any applicable refund will be communicated to the customer.

10. Intellectual Property and Copyright

All artwork, photographs, illustrations, designs, logos, text, graphics, videos, and other content displayed on this website are owned by or licensed to cuddlingupmybrush, unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, publish, or use our artwork or website content for commercial purposes without our prior written permission.

Purchasing an artwork does not automatically transfer the copyright or intellectual property rights in that artwork to the customer.

The artist/business retains all applicable intellectual property rights unless a separate written agreement states otherwise.

11. Customer-Provided Images and Content

If you provide photographs, artwork, text, or other materials for a customised order, you confirm that you have the necessary rights or permission to provide and use those materials.

You agree not to submit content that infringes another person’s copyright, trademark, privacy, or other legal rights.

12. Use of Artwork for Promotion

Unless otherwise agreed with the customer, cuddlingupmybrush may display completed commissioned/custom artwork on its website, social media pages, portfolio, or other promotional materials.

If you do not want your commissioned artwork to be displayed publicly, please inform us before placing the order or contact us at cuddlingupmybrush1@gmail.com.

13. Website Content

We make reasonable efforts to ensure that information on the website is accurate and up to date. However, occasional errors in product descriptions, prices, availability, or other information may occur.

We reserve the right to correct errors and update website information at any time.

14. Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for indirect or consequential losses arising from the use of our website or products.

Our liability relating to a purchased product will generally be limited to the amount paid for that product, subject to applicable law.

Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

15. Privacy

We may collect and process information such as your name, contact details, shipping address, and payment/order information for purposes including processing orders, delivering products, providing customer support, and complying with applicable legal requirements.

Please refer to our Privacy Policy for further information about how we handle personal information.

16. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics services, or social media platforms.

Your use of such services may also be subject to the respective third party’s terms and policies.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be posted on this website with the revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

18. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Any disputes arising in connection with these Terms & Conditions or purchases made through this website shall be subject to the applicable courts and legal authorities having jurisdiction in India, subject to applicable law.

19. Contact Us & Grievance Officer

For questions, complaints, cancellations, returns, refunds, or other concerns, please contact:

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the following person is designated as our Grievance Officer for this website:

We acknowledge complaints within 48 hours of receipt and aim to resolve them within one month, in line with applicable consumer protection timelines. cuddlingupmybrush operates as an online-only studio with no public storefront or walk-in office; all correspondence should be directed to the email or phone above.

By using this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.