Every custom piece begins with a conversation. You share your names, memory, or custom message via our Contact page. Shivani aligns on the layout and colors, then hand-paints your piece on 300gsm cotton paper or canvas.

Yes! Hand-lettered script is one of our signatures. You can provide up to 100 characters of custom message or names, which Shivani writes individually in gold or archival ink.

Each piece is painted individually by hand — no prints or automated presses. Custom orders generally take 3–5 business days to craft before dispatch.

Keep your artwork away from direct prolonged sunlight and high humidity. If framing, we recommend using UV-protective glass and storing flat in the rigid envelope or box provided.

Every single artwork from cuddlingupmybrush is an original — painted, signed, and dated by Shivani. We do not sell mass prints or digital reproductions.

All artworks are placed inside protective sleeves and shipped in rigid, gift-ready gallery packaging to ensure they arrive unbent and in pristine condition.

Yes! As soon as your order is dispatched, you will receive a tracking link via email or SMS. You can also use our Track Order page anytime.

Because every artwork is made to order or personalized for your occasion, custom pieces are non-refundable unless damaged in transit. If an item arrives damaged, notify us within 48 hours with photos for a replacement.