1. Custom & Personalized Artwork Policy

Because every artwork created at cuddlingupmybrush is individually hand-painted, hand-lettered, or custom-framed for your specific occasion, personalized orders are non-refundable and non-returnable once hand-painting has begun.

2. Damaged or Defective in Transit (Free Replacement)

We take immense care in our rigid gallery packaging. However, if your artwork arrives damaged or bent during transit, we provide a 100% free replacement.

3. Order Cancellations

If you need to cancel an order, please contact the studio within 12 hours of order placement. If painting or custom calligraphy has not yet commenced, a full refund will be issued.

Cancellation requests made after painting has already started cannot be accepted.

4. Refund Processing Timeline

When a refund is approved (due to early cancellation or unresolvable transit damage):

• Refunds are processed back to the original method of payment (UPI, Credit/Debit Card, or Bank Account).
• Processing typically takes 5 to 7 business days to reflect in your account, depending on your bank's processing timelines and applicable RBI guidelines.

5. International Orders

For orders shipped outside India, any customs duties, import taxes, or clearance charges are the recipient's responsibility and are non-refundable, as they are levied by the destination country and not collected by cuddlingupmybrush.

6. Grievance Redressal

If you are not satisfied with how a refund, return, or cancellation request has been handled, you may escalate it to our designated Grievance Officer, Shivani Nadimetla, at cuddlingupmybrush1@gmail.com or +91 8555947314. Full grievance officer details are also listed on our Terms & Conditions page.