1. Information We Collect

At cuddlingupmybrush, every artwork is personal. To fulfill your custom orders, paint personalized messages, and safely deliver your art, we collect the following details when you interact with our studio:

• Personal Identification Details: Your name, billing address, shipping address, email address, and phone number when placing an order or commission request.
• Custom Artwork Details: Custom names, personal messages, photographs, or occasion stories provided for personalized hand-painted artwork and cards.
• Transaction Data: Details of products ordered, custom options selected, and payment confirmations. (Note: We never store full credit card or bank account credentials on our servers).
• Technical & Browsing Data: IP address, browser type, and page interaction data to optimize website performance and security.

2. How We Use Your Information

We use the information we collect solely for legitimate studio purposes, including:

• Crafting, hand-painting, and personalizing your ordered artwork.
• Processing secure payments and dispatching packages via trusted courier partners.
• Sending order confirmations, tracking information, and direct responses to your inquiries.
• Providing customer support and handling transit or delivery updates.
• Improving our studio collection, website user experience, and service quality.

3. Payment & Data Security

Security is integral to our checkout process. All transactions are processed through encrypted, PCI-DSS compliant payment gateways (such as Razorpay, Stripe, or WooCommerce Payments). Your financial details are transmitted via SSL (Secure Socket Layer) encryption directly to the payment processor.

4. Third-Party Services

We only share essential information with reputable third-party partners required to run our business operations:

• Logistics & Courier Partners: Shipping address, recipient name, and phone number are shared with logistics providers to deliver your artwork.
• Payment Gateway Providers: Necessary transaction data required to process authorized payments securely.
• Website Analytics: Anonymized usage data to help us understand visitor navigation and improve site responsiveness.

5. Cookies & Tracking Technologies

Our website uses essential cookies to remember items in your cart, maintain session preferences during checkout, and analyze general website traffic. You can disable cookies through your browser settings, though certain checkout features may be affected.

6. Your Rights

You have full authority over your personal information. At any time, you may request to:

• Access the personal data we hold about you.
• Correct or update inaccurate information.
• Request the permanent deletion of your customer record and submission history (subject to legal or tax retention obligations).

We retain order and transaction records for as long as required under applicable Indian tax and accounting laws, after which they are securely deleted or anonymized.

7. Grievance Officer & Contacting the Studio

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact Shivani directly at:

Email: cuddlingupmybrush1@gmail.com
Phone: +91 8555947314
Studio: cuddlingupmybrush Art Studio

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, Shivani Nadimetla is designated as the Grievance Officer for this website and can be reached at the email and phone number above. We acknowledge privacy and data-related complaints within 48 hours and aim to resolve them within one month. cuddlingupmybrush is an online-only studio with no public storefront; please direct all correspondence to the contact details above rather than in person.